Naples, Florida · Full-time
Operations & Client Experience Manager
The role
Be the central operating hub of an established exterior services business entering its next stage of growth. This is not a traditional office-manager position. You will bring structure, follow-through, and a polished customer experience across the entire workflow.
What you will own
- Customer communication and project coordination
- Scheduling, sales follow-up, and CRM discipline
- Billing, collections support, and workflow visibility
- Process improvement, reporting, and team accountability
- Marketing execution and growth initiatives
What we are looking for
- Approximately 3–7 years of relevant experience
- Exceptional organization and attention to detail
- Strong customer judgment and written communication
- Comfort with numbers, systems, and accountability
- Ambition to grow into broader operating leadership